A patient at Canton-Potsdam Hospital

Visitor Guidelines

Visits from family and friends help patients heal; so do rest and sleep. It's a delicate balance that our caregivers highly value. Visitors are encouraged to take an active role in the care of loved ones. Ask the nurse or medical provider how well recovery is progressing and how you might help during your loved one's stay.

To allow your loved one to recover and to respect the recovery of your loved one's room-mate, please follow these steps:

  • Limit the number of visitors at any one time
  • Follow infection precautions: if a sign is posted outside your loved one's room, follow the instructions and ask a nurse to explain them if you are unsure of what to do
  • Use a public bathroom: for infection prevention and medical reasons (sample collection over several hours or measurement of urine output), toilets in patient rooms should be used by patients only
  • Don't wear perfume and if you smoke, ensure your clothing is free of tobacco odors before entering the hospital; some patients have allergies, have challenged breathing, or may experience nausea or headaches with strong odors
  • If you are sick, coughing, or sneezing, consider visiting at a time when you are well. Most germs spread through the air or through touch; those who are recovering from surgery or an illness may not be able to fend off an attack from germs
  • If you wish to bring food from outside, check with the care team: your loved one may have dietary restrictions, and his/her room-mate may have allergies or be on "no food or liquid" restrictions for a prolonged period of time
  • Consult the care team regarding visits from toddlers and preschoolers
  • Consult the care team for special instructions if your loved one is in a restricted area, such as intensive/critical care, the detoxification unit, or the chemical dependency rehabilitation unit

A quiet meditation room is reserved for prayer and reflection, or a consultation with a medical or spiritual care provider. It is locatedĀ on 2nd floor directly across from the double elevators.

Patient and family lounges are available on each of the hospital's four floors. Third floor's lounge area is located just outside the Birthplace. On fourth floor, the Ambulatory Surgery Department has a designated area near the registration desk for family members. If you'd like to be in a lounge or the cafeteria and are awaiting news, please inform staff at the nursing desk.

What does quality healthcare mean to you?

To most patients and their families, it means adherence to the most rigorous, medically and scientifically verified standards available. We measure our processes against these standards, and we are dedicated to continuous improvement.

Recent News/Events
Wise Community, Wise Choices Luncheon, June 7, 2019
Wise Community, Wise Choices Luncheon, June 7, 2019
May 20, 2019
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Canton-Potsdam Hospital
50 Leroy Street, Potsdam, New York 13676
ph: 315-265-3300

The information on this web site is provided as a service by Canton-Potsdam Hospital for educational purposes only. It is not a substitute for medical care, and medical advice and services are not being offered. If you have, or suspect you have, a health problem, you should consult your physician.

Health information on this website is intended as an informational and educational service. Provision of this information and educational service neither implies nor guarantees that a treatment, procedure, or healthcare service necessarily will be provided in whole or in part. Services are provided by Canton-Potsdam Hospital at its sole discretion consistent with the highest quality standards including but not limited to safety. For more information about whether a specific service or procedure is offered and/or is right for you, consult your care practitioner.

Canton-Potsdam Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Canton-Potsdam Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Click HERE to view a full version of the Nondiscrimination Statement. If you believe that Canton-Potsdam Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Director of Patient Experience at 50 Leroy Street, Potsdam, NY 13676. You may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail at U.S. Department of Health and Human Services , 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201.

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