Prompt payment for healthcare services allows CPH to continue to provide high-quality care. Before scheduling a visit or procedure, check with your insurance company to find out if the particular service you need is covered. Insurance coverage can change. Something that may have been covered a year ago may not be covered now. Your insurance company is the most current source of information on coverage. Please note that some services are billed separately. You may receive a bill from an organization that partners with us to provide care to our patients. Co-payments may be due at time of visit.
Payment information is located on your Patient Friendly Billing Statement (your bill) and is also located on the CPH Registration Disclosure Form provided to all of our patients. You may pay any of your bills with Canton-Potsdam Hospital either by phone at 315-261-5150, online from the menu on our home page, by mail to our KeyBank Lockbox, or in person/walk-in. For hospital-related and physician office services, our Patient Financial Services team receives walk-in visits 8AM to 4:30PM Monday through Friday at the window in the front entrance of the main hospital at 50 Leroy Street or at our Patient Financial Services payment center at 145 Market Street (SeaComm Plaza) in Potsdam. For visits related to our health center practices (Brasher Falls, Afterhours or Primary Care Canton, Norfolk, Potsdam Primary Care) or The Urgent Care Center in Potsdam, in-person payments may be made at the Physician Practice Management Office, located at 12 Elm Street, rear entrance.
Financial assistance is available for our physician office and hospital services to those who qualify. Household income eligibility is 300% above Federal poverty guidelines. If you believe you may qualify for assistance or would like to learn more, please contact the Patient Friendly Billing team at (315) 261-5150.
CPH provides over $1.5 million in free care annually to those who qualify. Generous donations to the CPH Foundation assist with the hospital's ability to serve the needs of our community.
Healthcare pricing can be complicated. CPH will help you understand your anticipated fees. We will be happy to provide you with our average pricing for your medical procedures. Pricing may vary based on your particular health conditions, severity of illness, and other necessary procedures associated with your care. New York State requires that your insurance company work with you to outline your policy provisions. We cannot advise you on what your specific insurance policy may or may not cover until your claim has been processed. For all pricing requests and information, please contact Financial Services at 315-261-5150. For out-of-network non-emergency services, your insurance company should FAX an Out of Network Single Case Agreement to 315-261-5028 with any phone follow-up to 315-261-5150. Any price quoted for services is an average amount you may expect to pay for the services you have requested if you are uninsured or underinsured.