Great care begins with our outstanding staff. Everyone involved in your care from housekeepers, to laboratory technologists, to general surgeons is here to serve your needs. Your involvement--asking questions, keeping track of your medications, and learning about patient and visitor safety--is a partnership we value highly. Browse our wide range of services at the menu on the left, or search for a provider to meet your specific needs.
If your loved one is hospitalized, he or she will be provided with meals or snacks appropriate to his or her healing plan; always ask your loved one's nurse about bringing food items from home or a restaurant. The Hospital Cafeteria is located on the ground/street-level of the main hospital building. Vending is available in the main hospital and in some other facilities. An ATM is located adjacent to vending, near the Cafeteria in the main hospital. Cafeteria hours are daily, 7AM - 5:45PM. A healthy breakfast fruit and granola bar is available from 7 - 11AM. A healthy salad bar is available from 11AM - 1PM and 4:30 - 5:45. We proudly offer baked goods in our Cafeteria from Potsdam Food Co-op's Carriage House Bakery.
The Potsdam Hospital Guild manages the Hospital Gift Shop, which stocks jewellery, stuffed animals, toys, coffee travel mugs, handbags, scarves, and other items sure to help you convey a caring message to loved ones. Proceeds support patients at Canton-Potsdam Hospital. The Gift Shop is staffed by volunteers and is open Monday through Friday, 9AM - 7PM, and weekends 12:30 - 3:30PM.
Needle/Sharps Disposal Service:
If you are injecting insulin at home or use needles or "sharps" for other medical purposes, we offer a service for safe disposal of used needles and sharps. Use a specially-designed sharps container available from most pharmacies, or place your used sharps in an empty detergent or bleach bottle, seal the bottle, and label it clearly as "used sharps." Bring the bottle to the hospital's main campus at 50 Leroy Street and ask at the Switchboard to have a housekeeper collect your sealed bottle of sharps. Please do not leave sharps bottles unattended at any time.
Patient Financial Services/Paying for Your Care:
Prompt payment for healthcare services allows CPH to continue to provide high-quality care. Before scheduling a visit or procedure, check with your insurance company to find out if the particular service you need is covered. Insurance coverage can change. Something that may have been covered a year ago may not be covered now. Your insurance company is the most current source of information on coverage. Please note that some services are billed separately. You may receive a bill from an organization that partners with us to provide care to our patients. Co-payments may be due at time of visit.
Payment information is located on your Patient Friendly Billing Statement (your bill) and is also located on the CPH Registration Disclosure Form provided to all of our patients. You may pay any of your bills with Canton-Potsdam Hospital either by phone at 315-261-5150, online from the menu on our home page, by mail to our KeyBank Lockbox, or in person/walk-in. For hospital-related and physician office services, our Patient Financial Services team receives walk-in visits 8AM to 4:30PM Monday through Friday at the window in the front entrance of the main hospital at 50 Leroy Street or at our Patient Financial Services payment center at 145 Market Street (SeaComm Plaza) in Potsdam. For visits related to our health center practices (Brasher Falls, Afterhours or Primary Care Canton, Norfolk, Potsdam Primary Care) or The Urgent Care Center in Potsdam, in-person payments may be made at the Physician Practice Management Office, located at 12 Elm Street, rear entrance.
Financial assistance is available for our physician office and hospital services to those who qualify. Household income eligibility is 300% above Federal poverty guidelines. If you believe you may qualify for assistance or would like to learn more, please contact the Patient Friendly Billing team at (315) 261-5150.
CPH provides over $1.5 million in free care annually to those who qualify. Generous donations to the CPH Foundation assist with the hospital's ability to serve the needs of our community.
Healthcare pricing can be complicated. CPH will help you understand your anticipated fees. We will be happy to provide you with our average pricing for your medical procedures. Pricing may vary based on your particular health conditions, severity of illness, and other necessary procedures associated with your care. New York State requires that your insurance company work with you to outline your policy provisions. We cannot advise you on what your specific insurance policy may or may not cover until your claim has been processed. For all pricing requests and information, please contact Financial Services at 315-261-5150. For out-of-network non-emergency services, your insurance company should FAX an Out of Network Single Case Agreement to 315-261-5028 with any phone follow-up to 315-261-5150. Any price quoted for services is an average amount you may expect to pay for the services you have requested if you are uninsured or underinsured.
Compliments and words of thanks are welcome and are relayed to staff members and supervisors. We love to hear the good, and we need to hear the not-so-good. If you have a concern about your care or your visit to us, please contact the Director of Patient Experience at 315-261-5050. If something about your care is of concern to you, allow our Director of Patient Experience to address your concern first. We are committed to continuous improvement and your feedback assists us to serve you better.
Valet service is available free of charge on our main hospital campus from 6:30AM to 3PM daily. Our employees make every effort to leave the closest parking spaces open for patients and visitors and spaces for people with disabilities are clearly marked. Designated space for emergency visits and for Clergy is available adjacent to the emergency room of the main campus. Parking at all our inpatient and outpatient facilities is free of charge.
All our campuses are proudly smoke free. New York State law prohibits smoking on or within 15 feet of the property line of a medical facility or on or within 100 feet of a school or educational facility. Because some of our facilities are adjacent to property designated as educational, smoking is not permitted on the sidewalks or in the parking lots of our facilities and even across the street from our facilities. On our main campus, this means that smoking is not permitted on Leroy Street from the intersection of Garden Street to Castle Drive, anywhere on Cottage Street, or anywhere on Grove Street. If you use tobacco products and are admitted as an inpatient, please speak to your nurse. Help with quitting smoking is available from all of our primary care providers and pulmonology specialists.
All visitors to inpatient areas are asked to check with their loved one's nurse as to the best way to provide a restful and supportive environment. Friends and family are important to recovery, and so is rest. Your care team is the best judge of visiting hours, who may visit, and whether a visit will unduly disturb a room-mate. Some visits may be restricted because of infection prevention or other medical issues. Visitors are asked to check in at the nursing station in each unit.