A patient in a wheelchair with doctor and loved one at Canton-Potsdam Hospital
We're here for you
We're here for you

Patients and Visitors

Welcome to Canton-Potsdam Hospital

Great care begins with our outstanding staff. Everyone involved in your care from housekeepers, to laboratory technologists, to general surgeons is here to serve your needs. Your involvement -- asking questions, keeping track of your medications, and learning about patient and visitor safety - is a partnership we value highly. Browse our wide range of services at the menu on the left, or search for a provider to meet your specific needs. 

Food Service:
If your loved one is hospitalized, he/she will be provided with meals or snacks appropriate to his/her healing plan; always ask your loved one's nurse about bringing food items from home or a restaurant. The Hospital Café is located on the ground/street-level of the main hospital building. Vending is available in the main hospital and in some other facilities. An ATM is located adjacent to vending, near the Café. Café hours are daily from 7:00AM - 5:45PM. A healthy breakfast fruit and granola bar is available from 7:00 AM - 11:00AM. A healthy salad bar is available from 11:00AM - 1:00PM and 4:30PM- 5:45PM. We proudly offer baked goods from local vendors, and locally grown produce when in season.

The Canton-Potsdam Hospital Guild manages the Hospital Gift Shop, which stocks jewelery, stuffed animals, toys, coffee travel mugs, handbags, scarves, and other items sure to help you convey a caring message to loved ones. Proceeds support patients at Canton-Potsdam Hospital. The Gift Shop is staffed by volunteers and is open Monday through Friday from 9:00AM - 7:00PM, and weekends from 12:30PM - 3:30PM.

Needle/Sharps Disposal Service:
If you are injecting insulin at home, or use needles or "sharps" for other medical purposes, we offer a service for safe disposal of used needles and sharps. Use a specially-designed sharps container available from most pharmacies, or place your used sharps in an empty detergent or bleach bottle, seal the bottle, and label it clearly as "used sharps." Bring the bottle to the hospital's main campus at 50 Leroy Street and ask at the Switchboard to have a housekeeper collect your sealed bottle of sharps. Please do not leave sharps bottles unattended at any time.

Patient Financial Services/Paying for Your Care:
Prompt payment for healthcare services allows CPH to continue to provide high-quality care. Before scheduling a visit or procedure, check with your insurance company to find out if the particular service you need is covered. Insurance coverage can change. Something that may have been covered a year ago may not be covered now. Your insurance company is the most current source of information on coverage. Please note that some services are billed separately. You may receive a bill from an organization that partners with us to provide care to our patients. Co-payments may be due at time of visit.

Payment information is located on your Patient-Friendly Billing Statement (your bill), and is also located on the CPH Registration Disclosure Form provided to all of our patients. Ways to pay your Canton-Potsdam Hospital bill:

  • Click Here for Secure Online Bill-Pay
  • Call  (315) 261-5150 
  • By mail to our KeyBank Lockbox
  • For hospital-related and physician office services our Patient Financial Services team receives walk-in visits from 8:00AM to 4:30PM, Monday through Friday at the window in the front entrance of the main hospital at 50 Leroy Street, or at our Patient Financial Services payment center at 145 Market Street (SeaComm Plaza) in Potsdam
  • For visits related to our health center practices (Brasher Falls, Afterhours, or Primary Care Canton, Norfolk, Potsdam Primary Care) or The Urgent Care Center in Potsdam, in-person payments may be made at the Physician Practice Management Office, located at 12 Elm Street, Potsdam, rear entrance

Financial assistance is available for our physician office and hospital services to those who qualify. Household income eligibility is 300% above Federal poverty guidelines. If you believe you may qualify for assistance or would like to learn more, please contact the Patient Friendly Billing team at (315) 261-5150.

CPH provides over $1.5 million in free care annually to those who qualify. Generous donations to the CPH Foundation assist with the hospital's ability to serve the needs of our community.

Financial Counseling/Assistance Options 
Important Information About Paying for Your Care At CPH  
Financial Assistance Application  
CPH Charge Master
: Price File displays hospital-based clinical descriptions, which may not be easily interpreted by non-clinical readers. We are developing an updated output method, which will be uploaded as soon as it is available.
Charges represent only standard charges; charges do NOT represent a quote or guarantee of actual charges. Care and associated costs are unique to each patient's visit (for example: length of stay, laboratory tests, pharmacueticals, etc); although some charges for care are standardized,  each patient's payment responsibility may vary depending on negotiated discounts with individual insurers. 
Contact Patient Financial Services at (315) 261-5150 with specific questions.

Healthcare pricing can be complicated. CPH will help you understand your anticipated fees. We will be happy to provide you with our average pricing for your medical procedures. Pricing may vary based on your particular health conditions, severity of illness, and other necessary procedures associated with your care. New York State requires that your insurance company work with you to outline your policy provisions. We cannot advise you on what your specific insurance policy may or may not cover until your claim has been processed.

For all pricing requests and information, please contact Financial Services at (315) 261-5150. For out-of-network non-emergency services, your insurance company should Fax an Out of Network Single Case Agreement to (315) 261-5028 with any phone follow-up to (315) 261-5150. Any price quoted for services is an average amount you may expect to pay for the services you have requested if you are uninsured or underinsured.

Patient Relations: 
Compliments and words of thanks are welcome and are relayed to staff members and supervisors. We love to hear the good, and we need to hear the not-so-good. If you have a concern about your care or your visit to us, please contact the Director of Patient Experience at 315-261-5050. If something about your care is of concern to you, allow our Director of Patient Experience to address your concern first. We are committed to continuous improvement and your feedback assists us to serve you better.

Valet service is available free of charge on our main hospital campus from 7:00AM to 3:00PM, M-F. Our employees make every effort to leave the closest parking spaces open for patients and visitors, and spaces for people with disabilities are clearly marked. Designated space for emergency visits and for clergy is available adjacent to the emergency room of the main campus. Parking at all our inpatient and outpatient facilities is free of charge.

Tobacco Use:
All our campuses are proudly smoke free. New York State law prohibits smoking on or within 15 feet of the property line of a medical facility, or on or within 100 feet of a school or educational facility. Because some of our facilities are adjacent to property designated as educational, smoking is not permitted on the sidewalks, parking lots, or across the street from our facilities. On our main campus, this means smoking is not permitted on Leroy Street from the intersection of Garden Street to Castle Drive, anywhere on Cottage Street, or anywhere on Grove Street. If you use tobacco products and are admitted as an inpatient, please speak to your nurse. Help with quitting smoking is available from all of our primary care providers and pulmonology specialists.

Visiting Hours:
All visitors to inpatient areas are asked to check with their loved one's nurse as to the best way to provide a restful and supportive environment. Friends and family are important to recovery, and so is rest. Your care team is the best judge of visiting hours, who may visit, and whether a visit will unduly disturb a room-mate. Some visits may be restricted because of infection prevention or other medical issues. Visitors are asked to check in at the nursing station in each unit.

Find a Provider
What does quality healthcare mean to you?

To most patients and their families, it means adherence to the most rigorous, medically and scientifically verified standards available. We measure our processes against these standards, and we are dedicated to continuous improvement.

Recent News/Events
Wise Community, Wise Choices Luncheon, June 7, 2019
Wise Community, Wise Choices Luncheon, June 7, 2019
May 20, 2019
Learn MoreAll News/Events
Canton-Potsdam Hospital
50 Leroy Street, Potsdam, New York 13676
ph: 315-265-3300

The information on this web site is provided as a service by Canton-Potsdam Hospital for educational purposes only. It is not a substitute for medical care, and medical advice and services are not being offered. If you have, or suspect you have, a health problem, you should consult your physician.

Health information on this website is intended as an informational and educational service. Provision of this information and educational service neither implies nor guarantees that a treatment, procedure, or healthcare service necessarily will be provided in whole or in part. Services are provided by Canton-Potsdam Hospital at its sole discretion consistent with the highest quality standards including but not limited to safety. For more information about whether a specific service or procedure is offered and/or is right for you, consult your care practitioner.

Canton-Potsdam Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Canton-Potsdam Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Click HERE to view a full version of the Nondiscrimination Statement. If you believe that Canton-Potsdam Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Director of Patient Experience at 50 Leroy Street, Potsdam, NY 13676. You may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail at U.S. Department of Health and Human Services , 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201.

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