Patient Guidelines

During your stay at Canton-Potsdam Hospital, you will be provided care by members of a specially created team that will best fit your unique needs during recovery.  Providers might include a Specialist or Family Doctor, Physician Assistant, Nurse Practitioner, Certified Nurse Midwife, Registered Nurse, Licensed Practical Nurse, and/or Nurse Aid.  You can be comfortable knowing your team works very closely together to provide you with collaborative and comprehensive care.  

We encourage you and your family members to have an active role in the care you receive at our Hospital by expecting:
1.  Staff should identify themselves and wear visible a ID badge.  If you have concerns, ask for identification. It's important to know your healthcare team

2.  Staff and physicians should verify your identity by asking your name, date of birth, and reading your ID wrist band

3.  Visitors and providers should wash their hands upon entering the room.  You are entitled to ask them to wash

4.  You should ask why, when, and how long tests are required for

5.  You should confirm medication name, dose, and purpose prior to administering.  If you have concerns, ask questions until you are comfortable

6.  You should inform your healthcare team of all medications, vitamins, and herbal suppliments you are taking. Be sure to also mention any allergies you might have

7.  You should verify with your healthcare team your ability to get out of bed or walk short distances

8.  You should inform your nurse of any pain or discomfort during your recovery

9.  You should plan to follow-up with your family physician after discharge.  A complete listing of CPH primary care providers is available upon request

What does quality healthcare mean to you?

To most patients and their families, it means adherence to the most rigorous, medically and scientifically verified standards available. We measure our processes against these standards, and we are dedicated to continuous improvement.

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Canton-Potsdam Hospital
50 Leroy Street, Potsdam, New York 13676
ph: 315-265-3300

The information on this web site is provided as a service by Canton-Potsdam Hospital for educational purposes only. It is not a substitute for medical care, and medical advice and services are not being offered. If you have, or suspect you have, a health problem, you should consult your physician.

Health information on this website is intended as an informational and educational service. Provision of this information and educational service neither implies nor guarantees that a treatment, procedure, or healthcare service necessarily will be provided in whole or in part. Services are provided by Canton-Potsdam Hospital at its sole discretion consistent with the highest quality standards including but not limited to safety. For more information about whether a specific service or procedure is offered and/or is right for you, consult your care practitioner.

Canton-Potsdam Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Canton-Potsdam Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Click HERE to view a full version of the Nondiscrimination Statement. If you believe that Canton-Potsdam Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Director of Patient Experience at 50 Leroy Street, Potsdam, NY 13676. You may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at or by mail at U.S. Department of Health and Human Services , 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201.

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