Health Professionals FAQ

  • If I'm having a baby at CPH and do not have an approved car seat, could I borrow one from the Hospital?

    Through the generosity of several community service organizations, Canton-Potsdam Hospital is able to loan approved car seats to new parents who do not have one. For more information, contact the Birthplace at (315) 261-5965.

  • Does CPH have an interpreter service?

    Interpreters for sign and spoken language are available free of charge. For more information, contact Patient Relations at (315) 261-5050.

  • Are flowers and plants allowed in patient rooms?

    Yes, floral arrangements and small potted plants are allowed as long as they are modest in size and are not left on the floor. Visitors can bring their own or purchase something special from the gift shop on 1st floor.

  • Will I be visited by a member of the clergy?

    The Hospital has a volunteer team of spiritual care providers. These chaplains are trained to work with people of all faiths; you may also wish to have your home spiritual leader visit you. If you would like assistance contacting a spiritual care leader, please ask your nurse upon admission.

  • What are the scheduled visiting hours?

    Emergency Room visitors are restricted to one person at the bedside. Exceptions may be made by the Nursing Supervisor.2nd and 3rd Floor Patient Room visitors can visit between 10:00a.m.-8:00p.m. daily.Maternity room visitors can visit between 1:30 p.m.-7:00p.m. daily. The mother's primary support person (or father of the baby) are welcome any time. Visitors are limited to family and friends of the patients.ICU room visitors can visit between 10:00a.m.-8:00p.m.Isolation room visitors will be determined by the Nursing Supervisor.Chemical Dependency visitors can visit: Detox: Monday-Friday 6:00 p.m.-7:00p.m. and Saturday and Sunday 2:00p.m.-5:00p.m.Rehabilitation: 1:00p.m.-5:00p.m. daily

  • What is your Privacy Policy?

    Your privacy is important to us. We do not access protected patient information for any purposes. We do not and will not sell or trade our donors' personal or contact information with anyone else. We do not sell or exchange mailing lists. Any donor's request to remain anonymous is honored to every extent possible.

  • Giving Question?

    Giving Answer.

  • Where can I buy a gift for a patient?

    The Potsdam Hospital Guild shops the world to stock our gift shop with unique and comforting gifts. The shop also carries beautiful fresh flower arrangements, cards, jewelry, candles, and personal care items. Stop by and choose the perfect gift for someone special! Hours are Monday through Friday, 9 a.m. - 7 p.m. and Saturdays/Sundays 12:30 to 3:30 pm. Cash, debit, and Visa/Mastercard are gratefully accepted. Proceeds are donated to support patient care.

  • Where does the money go?

    If a donor places restrictions on their gift, for specific departments or services within the Hospital, it goes directly to the Hospital for budget items that fit the donor restrictions - like new equipment, technology, or physical renovations.

  • Do you allow smoking?

    Canton-Potsdam Hospital is committed to providing a safe and healthy environment. Smoking has been determined by the Surgeon General to be the number one avoidable cause of death in the United States. Second-hand smoke has also proved to be a major health hazard. Effective July 1, 2008, CPH has become a Tobacco-Free facility. Smoking is not permitted in or on any Hospital property (not just the main Hospital), including in vehicles within the parking lots. Want to quit? We offer Tobacco Cessation Counseling services to our patients and employees, as well as to the community. For more information, click here.

  • Do I pay for parking?

    Free parking is available at all our locations. Free valet parking is available at the main hospital facility Monday through Friday, 7 a.m. - 3 p.m. Our valets are not permitted to accept tips. But they will accept smiles and a cheerful "thank you!"

  • What should I bring?

    It will help expedite your care if you are able to provide a thorough list of medications you currently take along with your insurance card/information. You will want to also bring any essential medical devices you use daily (ex: prosthetics). Please plan to fulfill your co-payment obligations at time of registration.

  • What should I NOT bring?

    It is not necessary for you to bring extra clothing. You will be required to wear a hospital gown during your stay and can re-dress in your own clothes at time of discharge. We strongly encourage you to leave valuables (such as jewelry, cash, credit cards, personal medications) at home during your time of stay.

What does quality healthcare mean to you?

To most patients and their families, it means adherence to the most rigorous, medically and scientifically verified standards available. We measure our processes against these standards, and we are dedicated to continuous improvement.

Recent News/Events
Wise Community, Wise Choices Luncheon, June 7, 2019
Wise Community, Wise Choices Luncheon, June 7, 2019
May 20, 2019
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Canton-Potsdam Hospital
50 Leroy Street, Potsdam, New York 13676
ph: 315-265-3300

The information on this web site is provided as a service by Canton-Potsdam Hospital for educational purposes only. It is not a substitute for medical care, and medical advice and services are not being offered. If you have, or suspect you have, a health problem, you should consult your physician.

Health information on this website is intended as an informational and educational service. Provision of this information and educational service neither implies nor guarantees that a treatment, procedure, or healthcare service necessarily will be provided in whole or in part. Services are provided by Canton-Potsdam Hospital at its sole discretion consistent with the highest quality standards including but not limited to safety. For more information about whether a specific service or procedure is offered and/or is right for you, consult your care practitioner.

Canton-Potsdam Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Canton-Potsdam Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Click HERE to view a full version of the Nondiscrimination Statement. If you believe that Canton-Potsdam Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Director of Patient Experience at 50 Leroy Street, Potsdam, NY 13676. You may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at or by mail at U.S. Department of Health and Human Services , 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201.

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