Person writing down appointment. Scheduling at Canton-Potsdam Hospital.


Fast, convenient access to tests and procedures

Our central scheduling team is professionally trained to provide you with fast, accurate scheduling of outpatient exams, such as a lab test or MRI.  Live central scheduling allows you the opportunity to personally ask any pre-visit questions you or a loved one might have. To schedule a doctor's appointment, contact your provider's office directly.

Live central scheduling representatives are available:
Monday through Friday
8 AM through 5 PM
(315) 261-5240
Toll-free 1-800-227-1074

Some appointments require a referral. 

After your appointment is scheduled, your representative will ask you if you have a moment to pre-register.  Pre-registering confirms accuracy of the data currently in our system and expedites the registration process at your visit.  Upon arrival the day of your exam, those pre-registered should check in with our volunteer greeter. He/she will direct you to "quick registration" where you will sign your insurance authorization form, present a photo ID , your insurance card, and receive your ID wristband.  You will then be guided to your service location. 

New patients will need to work with the representative to create an account.  Returning patients need to answer a few simple questions pertaining to insurance, home address and phone number, and emergency contact numbers. Feedback from patient surveys indicates our patients and families value pre-registration. We hope you will also find the experience helpful.

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To most patients and their families, it means adherence to the most rigorous, medically and scientifically verified standards available. We measure our processes against these standards, and we are dedicated to continuous improvement.

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Canton-Potsdam Hospital
50 Leroy Street, Potsdam, New York 13676
ph: 315-265-3300

The information on this web site is provided as a service by Canton-Potsdam Hospital for educational purposes only. It is not a substitute for medical care, and medical advice and services are not being offered. If you have, or suspect you have, a health problem, you should consult your physician.

Health information on this website is intended as an informational and educational service. Provision of this information and educational service neither implies nor guarantees that a treatment, procedure, or healthcare service necessarily will be provided in whole or in part. Services are provided by Canton-Potsdam Hospital at its sole discretion consistent with the highest quality standards including but not limited to safety. For more information about whether a specific service or procedure is offered and/or is right for you, consult your care practitioner.

Canton-Potsdam Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Canton-Potsdam Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Click HERE to view a full version of the Nondiscrimination Statement. If you believe that Canton-Potsdam Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Director of Patient Experience at 50 Leroy Street, Potsdam, NY 13676. You may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at or by mail at U.S. Department of Health and Human Services , 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201.

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