Patient Relations

How Can We Help You?

As a partner in your or your loved one's care, you are encouraged to speak up. We love to hear the good, and we really need to hear the bad, too.

We are committed to continuous improvement. You may address concerns directly with your healthcare team, and/or by calling one of the numbers below. You may also receive a survey in the mail: these surveys go to a third party and are confidential. It is your right to contact a regulatory agency: before you do that, please give us the opportunity to address your concerns with you.

Patient complaints or compliments: 315-261-5050

Confidential compliance hotline: 315-261-5005

Regulatory Agency Contacts:
USDHHS (OIG) 1-800-447-8477 (Fraud and abuse)
NYSDOH 1-800-804-5447 (For complaints about hospital care)
DNV (Accrediting Organization) 1-866-523-6842
For more information, click to visit the Office of the Inspector General 

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What does quality healthcare mean to you?

To most patients and their families, it means adherence to the most rigorous, medically and scientifically verified standards available. We measure our processes against these standards, and we are dedicated to continuous improvement.

Recent News/Events
The Center for Cancer Care at Canton-Potsdam Hospital Receives Donation from the St. Lawrence County Cancer Fund
The Center for Cancer Care at Canton-Potsdam Hospital Receives Donation from the St. Lawrence County Cancer Fund
January 19, 2018
Learn MoreAll News/Events
Canton-Potsdam Hospital
50 Leroy Street, Potsdam, New York 13676
ph: 315-265-3300

The information on this web site is provided as a service by Canton-Potsdam Hospital for educational purposes only. It is not a substitute for medical care, and medical advice and services are not being offered. If you have, or suspect you have, a health problem, you should consult your physician.

Health information on this website is intended as an informational and educational service. Provision of this information and educational service neither implies nor guarantees that a treatment, procedure, or healthcare service necessarily will be provided in whole or in part. Services are provided by Canton-Potsdam Hospital at its sole discretion consistent with the highest quality standards including but not limited to safety. For more information about whether a specific service or procedure is offered and/or is right for you, consult your care practitioner.

Canton-Potsdam Hospital does not discriminate on the basis of race, ethnicity, gender, sexual orientation, disability or age in admission or access to, or treatment or employment in, its programs, services and activities. You may file a complaint to: Department of Health and Human Services, Office for Civil Rights, 26 Federal Plaza - Suite 3312, New York, NY 10278, 212-264-3313, 212-264-2355 (TDD)

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