Patient Relations

How Can We Help You?

As a partner in your or your loved one's care, you are encouraged to speak up. We love to hear the good, and we really need to hear the bad, too.

We are committed to continuous improvement. You may address concerns directly with your healthcare team, and/or by calling one of the numbers below. You may also receive a survey in the mail: these surveys go to a third party and are confidential. It is your right to contact a regulatory agency: before you do that, please give us the opportunity to address your concerns with you.

Patient complaints or compliments: 315-261-5050

Confidential compliance hotline: 315-261-5005

Regulatory Agency Contacts:
USDHHS (OIG) 1-800-447-8477 (Fraud and abuse)
NYSDOH 1-800-804-5447 (For complaints about hospital care)
DNV (Accrediting Organization) 1-866-523-6842
For more information, click to visit the Office of the Inspector General 

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What does quality healthcare mean to you?

To most patients and their families, it means adherence to the most rigorous, medically and scientifically verified standards available. We measure our processes against these standards, and we are dedicated to continuous improvement.

Recent News/Events
CPH's Partnering in Your Care Luncheon Series Continues November 12, 2018.
CPH's Partnering in Your Care Luncheon Series Continues November 12, 2018.
November 12, 2018
Learn MoreAll News/Events
Canton-Potsdam Hospital
50 Leroy Street, Potsdam, New York 13676
ph: 315-265-3300

The information on this web site is provided as a service by Canton-Potsdam Hospital for educational purposes only. It is not a substitute for medical care, and medical advice and services are not being offered. If you have, or suspect you have, a health problem, you should consult your physician.

Health information on this website is intended as an informational and educational service. Provision of this information and educational service neither implies nor guarantees that a treatment, procedure, or healthcare service necessarily will be provided in whole or in part. Services are provided by Canton-Potsdam Hospital at its sole discretion consistent with the highest quality standards including but not limited to safety. For more information about whether a specific service or procedure is offered and/or is right for you, consult your care practitioner.

Canton-Potsdam Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Canton-Potsdam Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Click HERE to view a full version of the Nondiscrimination Statement. If you believe that Canton-Potsdam Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Director of Patient Experience at 50 Leroy Street, Potsdam, NY 13676. You may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail at U.S. Department of Health and Human Services , 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201.

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