As a partner in your or your loved one's care, you are encouraged to speak up. We love to hear the good, and we really need to hear the bad, too.
We are committed to continuous improvement. You may address concerns directly with your healthcare team, and/or by calling one of the numbers below. You may also receive a survey in the mail: these surveys go to a third party and are confidential. It is your right to contact a regulatory agency: before you do that, please give us the opportunity to address your concerns with you.
Patient complaints or compliments: 315-261-5050
Confidential compliance hotline: 315-261-5005
Regulatory Agency Contacts:
USDHHS (OIG) 1-800-447-8477 (Fraud and abuse)
NYSDOH 1-800-804-5447 (For complaints about hospital care)
DNV (Accrediting Organization) 1-866-523-6842
For more information, click to visit the Office of the Inspector General