Patient Portals

Woman paying bill online. Canton-Potsdam Hospital Patient Portals.

St. Lawrence Health System patients are encouraged to use the Patient Portals to access their personal health information.

Inpatient/ER Patient Portal Access:

Upon registering at the hospital, you may ask your patient representative to register you for easy access to the HIXNY Patient Portal. Then, follow the link below for access to available inpatient or Emergency Department (ED) visit records; you will be prompted to enter the unique log-in ID you received upon registration:

(Please Note: Effective Monday, June 3, 2019, the MyHealthOnline patient portal is no longer activated. To gain access to your information previously available on, you will need a new HIXNY Patient Portal account, and the Registration staff is equipped to assist you upon your next visit to the hospital.) 

If you are not scheduled for a test or procedure, please visit the Medical Records office on the 2nd floor at Canton-Potsdam Hospital for assistance. To establish a new HIXNY Patient Portal account you will need to present a valid ID; this process ensures the protection of your private medical records.

Clinic Patient Portal Access:

St. Lawrence Health System further offers the Healow Clinic Patient Portal. This portal provides access to patient information such as history, lab results, and important provider/patient communications.

To access your Clinic Patient Portal information, you must first create an account through your current provider's office. Once your account is created, you may access your account by selecting your specific provider from the list below. You will then be taken to the portal page where you can log in to review your personal information.

Don’t see your doctor in the list? Please call your doctor’s office to request information regarding your patient records.

* Canton-Potsdam Hospital and Gouverneur Hospital comply with all applicable federal and state statutes and regulations regarding the handling of private health information. Records will be released in accordance with these statutes and regulations.

What does quality healthcare mean to you?

To most patients and their families, it means adherence to the most rigorous, medically and scientifically verified standards available. We measure our processes against these standards, and we are dedicated to continuous improvement.

Recent News/Events
Wise Community, Wise Choices Luncheon, June 7, 2019
Wise Community, Wise Choices Luncheon, June 7, 2019
May 20, 2019
Learn MoreAll News/Events
Canton-Potsdam Hospital
50 Leroy Street, Potsdam, New York 13676
ph: 315-265-3300

The information on this web site is provided as a service by Canton-Potsdam Hospital for educational purposes only. It is not a substitute for medical care, and medical advice and services are not being offered. If you have, or suspect you have, a health problem, you should consult your physician.

Health information on this website is intended as an informational and educational service. Provision of this information and educational service neither implies nor guarantees that a treatment, procedure, or healthcare service necessarily will be provided in whole or in part. Services are provided by Canton-Potsdam Hospital at its sole discretion consistent with the highest quality standards including but not limited to safety. For more information about whether a specific service or procedure is offered and/or is right for you, consult your care practitioner.

Canton-Potsdam Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Canton-Potsdam Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Click HERE to view a full version of the Nondiscrimination Statement. If you believe that Canton-Potsdam Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Director of Patient Experience at 50 Leroy Street, Potsdam, NY 13676. You may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at or by mail at U.S. Department of Health and Human Services , 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201.

Site Search
Accredited Hospital
Top 50 Active Companies
ISO 9001 certified
Recognized NCQA Patient Centered Medical Home