Our Quality

Patients are the ultimate judges of the healthcare experience. Our patients are randomly surveyed by an independent third party, Research Corporation. By law, surveys include the Hospital Consumer Assessment of Providers and Healthcare Systems, a set of questions proven to provide reliable and valid measures of a patient's experience of his or her care. We use these measures continuously to educate staff, develop initiatives, and guide everything from facilities design, to infection prevention, to meal preparation--all aspects of what we do every day that impact the outcome of care.

Several independent organizations rate hospital quality based on certain features of care that have been proven to impact health outcomes. Canton-Potsdam Hospital strives to meet or exceed benchmarks for reliable and valid measurements of quality. Some benchmarks do not apply and, in some cases, a rating may not be available because our hospital doesn't perform enough of a particular type of procedure to make the rating statistically significant. In other words, the rating would not be reliable or valid. If you have questions about any of these organizations' ratings, contact the organization directly, or click here to contact us.

US Centers for Medicaid and Medicare HospitalCompare website
About Star Ratings on HospitalCompare
The Leapfrog Group (ratings from a consortium of Fortune 500 companies and others concerned with healthcare quality)

Canton-Potsdam Hospital is accredited by det Norske Veritas Healthcare (DNV-GL), one of the largest global quality rating organizations. Click here to learn more.

 

What does quality healthcare mean to you?

To most patients and their families, it means adherence to the most rigorous, medically and scientifically verified standards available. We measure our processes against these standards, and we are dedicated to continuous improvement.

Recent News/Events
CPH's Partnering in Your Care Luncheon Series Continues November 12, 2018.
CPH's Partnering in Your Care Luncheon Series Continues November 12, 2018.
November 12, 2018
Learn MoreAll News/Events
Canton-Potsdam Hospital
50 Leroy Street, Potsdam, New York 13676
ph: 315-265-3300

The information on this web site is provided as a service by Canton-Potsdam Hospital for educational purposes only. It is not a substitute for medical care, and medical advice and services are not being offered. If you have, or suspect you have, a health problem, you should consult your physician.

Health information on this website is intended as an informational and educational service. Provision of this information and educational service neither implies nor guarantees that a treatment, procedure, or healthcare service necessarily will be provided in whole or in part. Services are provided by Canton-Potsdam Hospital at its sole discretion consistent with the highest quality standards including but not limited to safety. For more information about whether a specific service or procedure is offered and/or is right for you, consult your care practitioner.

Canton-Potsdam Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Canton-Potsdam Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Click HERE to view a full version of the Nondiscrimination Statement. If you believe that Canton-Potsdam Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Director of Patient Experience at 50 Leroy Street, Potsdam, NY 13676. You may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail at U.S. Department of Health and Human Services , 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201.

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