WHO WE ARE
Canton-Potsdam Hospital is a not-for-profit community healthcare facility certified for 94 beds. Its core programs in emergency medicine, acute care, hospitalist medicine, and critical care are supplemented by outpatient health centers in Brasher Falls, Canton, Norfolk, Norwood, and Potsdam, NY, and by specialist care in over 25 different specialties, including a robust orthopedic surgery and sports medicine program and the Center for Cancer Care. As an affiliate with Gouverneur Hospital in Gouverneur, NY, CPH operates within the St. Lawrence Health System, a parent corporation formed to give structure and coherence to the coordination of care in Northern New York.
CPH offers state-of-the-art equipment. Some examples include a modern intenstive care/cardiac care unit, nuclear medicine, ultrasound, cardiac testing, low-dose CT scanning, 1.5 Tesla high-field open bore MRI, lithotripsy, Automated Breast Ultrasound scanning, Positron Emission Tomogrophy (PET) imaging and MRI Assisted Vacuum Biopsy.
To provide skilled, compassionate, cost-effective care that promotes wellness and meets community needs.
We are committed to continuous improvements that: Meet the needs and expectations of our customers; provide or coordinate access to care; develop our skills and talents; provide the human resources, facilities, and equipment we need to serve our customers. We work effectively with others to improve the region's health care systems.
Integrity-Guiding our actions by ethical commitments
Respect-Recognizing and responding to the value of others
Compassion-Providing excellent care with kindness
Professional-Acting with mature insight, sound judgment and high standards
Excellence-Commitment to quality, innovation and continuous improvement
As part of our mission, we have a committment to service excellence. We use an external customer service survey firm (Press-Ganey Associates) to measure the service we are providing to our patients and their families. We measure ourselves against national benchmarks for service excellence.
All unit supervisors track survey results on a weekly, monthly, and quarterly basis and make adjustments accordingly. We take the results seriously: five service excellence teams made up of employees from across the organization are empowered to assist unit supervisors to improve service based on customer feedback. It is our goal to exceed the 90th percentile for patient satisfaction nationwide.
BOARD OF DIRECTORS
The Board is comprised of 19 volunteers:
Judy Chase (Secretary)
Judy Chittenden (Vice Chair)
Mark Cornett (2nd Vice Chair)
Margaret Madden (Chair)
Kathryn Mullaney (Treasurer)
Michael Tulloch, M.D.