About Our Quality

What we do at Canton-Potsdam Hospital is care for life, everyday and in countless ways. We're much more than a list of services and technologies. The real source of our strength is our people ... a health care team passionate about patient care.

A special congratulations to those service lines reaching 90+% in patient satisfaction.
Ambulatory Surgery has reached 90% in patient satisfaction for 1st quarter 2011;
Intensive Care Unit has reached 99% in patient satisfaction for 1st quarter 2011;
Primecare has reached 97% in patient satisfaction for 1st quarter 2011;
Warner Cancer Treatment Center has reached 98% in patient Satisfaction for 1st quarter 2011. 

Your feedback is important to us.  We use an independent survey firm to benchmark our performance against other hospitals across the nation. We measure against national benchmarks in Service, Quality, People, Safety, Finance, and Growth. Measures are updated with the most recent data as they become available. If you have questions about our benchmarking, contact Corporate Communications at 261-5401.

Our pillars help guide staff and providers in exceeding annual hosptial-wide goals. View progress below:
Quality (quarterly results)
Ending the 2011 1st quarter, CPH is above the 90th percentile on 18 of 25 National Indicators of Quality.

People (quarterly results)
Ending the 2011 1st quarter, CPH employs 846 staff. The 1st quarter actual turnover rate was 2.01%*.
*These figures do not include turnover customarily deemed unavoidable (for example, an employee leaving due to spouse relocation).

Safety (2011 data available January 2012)
2010 results show a 29.4% decrease in Hospital Inquired Infections (HAIs) from 2009.

Finance (2011 audited data will be available May 2012)
Ending the 2010 year, the Hospital produced a net revenue gain of $1,649,149, including non-operating revenue.

Growth (2011 audited data will be available May 2012)
Ending the 2010 year, total discharges increased by 1.56% and outpatient registrations grew by 7.6%. 

We invite you to take a closer look inside our website where you'll find lots of helpful information and health care resources. Let us know how we can help. 

Visit Hospital Compare to view quality and satisfaction information among Hospitals in your community.