Patients & Visitors
Our culture of teamwork, compassion, and professionalism results in outstanding care. We invite you to participate fully as part of the care team. Very good care depends on your involvement: asking questions, keeping track of your medications, and learning about patient safety are the keys to a safer, more informed inpatient stay. Our staff members embrace our mission: to provide skilled, compassionate, cost-effective care that promotes wellness and meets community needs.
Upon admission to the Hospital, patients without a primary care provider (or upon the request of the primary care provider) may be assigned to a member of our Hospitalist medical staff. Physicians, Physician Assistants, Nurses, case workers, nutritionists, and other health care workers collaborate together to develop a customized care plan. Your family practitioner is kept informed at all times of your condition, and is part of the team.
It is our goal to always provide very good care in a safe environment. We realize that an admission can be a very stressful time for you and your family. We encourage you to be involved in your care and ask questions. We will do our very best to address your personal needs and keep you informed. If you have any questions or concerns regarding your stay, please feel comfortable asking your nurse or contacting one of the nursing supervisors listed below.
Director of ICU and Medical Surgical Unit 2nd Floor (315) 261-2000
Director of Medical Surgical Unit 3rd Floor (315) 261-3000
Administrative Director of ICU and Medical Surgical Units (315) 261-5433
We want your stay to be the best it can be. A very good patient experience can lead to better health outcomes. Please take the time to let us know when staff members exceed your expectations; we recognize and reward our great employees who make a difference for patients. If you encounter any concerns during your stay, please give us an opportunity to address them by letting a nursing supervisor know how we can improve.
Please see the Patients and Visitors FAQ link at the right to learn about our visiting hours.
Following your stay, you might receive a survey in the mail. Please complete and mail the survey so we can measure and continually improve our services to you, your neighbors, and our community.
Call us toll-free at 1-800-227-1074. A friendly, knowledgeable customer service representative will find the right time for your test or procedure. Representatives are available to take your call Monday through Friday, 8 a.m. - 5 p.m.
For medical office appointments, use the "Find a Provider" search at left.
For more information, please call us at