How Can We Help You?

If you or your family have concerns related to your care, treatment, services, or patient safety, we encourage you to report these concerns to our patient advocate. She can be reached through email at Patient Relations or by dialing 261-5050.

For general information, contact the Switchboard at 265-3300.

Corporate Compliance
 

Belongings & Valuables

Canton-Potsdam Hospital works with patients and families to maintain the safety and integrity of their property and valuables. However, Canton-Potsdam Hospital does not assume responsibility for patient property, cash, credit cards, or other valuables (including, but not limited to, clothing, jewelry, watches, photographs, etc.) left in the patient’s room or elsewhere in the Hospital. Please leave your valuable items at home or with a family member/friend.

What to Bring:

• Insurance information
• Co-payments
• List of medications
• Medical equipment essential for your stay

What not to Bring:

• Extra clothing
• Valuables including, but not limited to, cash, credit cards, jewelry, watches, etc.
• Actual medications
• Any other items not necessary for the time-frame of your stay

Car Seats

Through the generosity of several community service organizations, Canton-Potsdam Hospital is able to loan approved car seats to new parents who do not have one. For more information, contact the Birthplace at (315) 261-3301.
 

Gift Shop

The Potsdam Hospital Guild shops the world to stock our gift shop with unique and comforting gifts. The shop also carries beautiful fresh flower arrangements, cards, jewelry, candles, and personal care items. Stop by and choose the perfect gift for someone special! Hours are Mondays through Fridays, 9 am to 4 pm and Saturdays/Sundays 12:30 to 3:30 pm.

Interpreter Service

Interpreters for sign and spoken language are available free of charge through contacting Patient Relations at (315) 261-5050.

Patients' Rights
To learn more about patient rights at Canton-Potsdam Hospital, contact Linda Donovan in Patient Relations, at 261-5050.

Advance Directives

Health Care Proxy

Patients' Rights in New York State 

Parking Services

Canton-Potsdam Hospital maintains spaces for patients and visitors as close to Hospital buildings as possible. Spaces for persons with disabilities are also available. Valet parking is available from 6 am to 4 pm. Valet parking is provided free-of-charge and valets will not accept tips.

Sharps Disposal Program
Many community residents have medical conditions that require self-injections at home. Sharps (needles, syringes, and lancets) should be disposed of properly in order to minimize risks to waste disposal workers and others of puncture and infection. Canton-Potsdam Hospital is helping to protect the community by providing free disposal services for sharps. 

First, place your sharps in approved containers. An approved container is made of leakproof, rigid, and puncture-proof plastic. Containers must be marked with the words "Biohazard" or "Contains Needles." You must also label the container with your name and address. You may purchase approved containers from local pharmacies or medical supply stores. Other approved containers are clean liquid laundry or fabric softener bottles. Plastic milk jugs, milk cartons, and plastic soda bottles or coffee cans are NOT acceptable. The container must also be clean and securely closed.

Second, bring your full, securely closed container to the Canton-Potsdam Hospital Environmental Services Department Monday through Friday, 7 a.m. to 3 p.m. Containers will be accepted ONLY during these hours.

If you have questions about this program, contact the Environmental Services Department at (315) 261-5340.
 

Smoking Policy

Canton-Potsdam Hospital is committed to providing a safe and healthy environment. Smoking has been determined by the Surgeon General to be the number one avoidable cause of death in the United States. Second-hand smoke has also proved to be a major health hazard. Effective July 1, 2008, CPH has become a Tobacco Free facility.  Smoking is not permitted in or an any Hospital Property, including in vehicles within the parking lots.
 

Visiting Hours

Patients need plenty of rest and quiet in order to get well. Visitors should first check with the nurses’ station to see if a patient is accepting visitors. For the comfort and wellbeing of patients and room-mates, caregivers may limit the number of visitors permitted in a patient room. Children must be under the supervision of a responsible adult at all times. Visits are encouraged between the hours of 10 am and 9 pm.