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We use an independent survey firm to benchmark our performance against other hospitals across the nation. We measure against national benchmarks in Service, Quality, People, Safety, Finance, and Growth. Measures are updated with the most recent data as they become available. If you have questions about our benchmarking, contact Rebecca Sutcliffe, VP of Corporate Communication at 261-5404 or rsutcliffe@cphospital.org.
The following departments have met or exceeded 80% in patient satisfaction for the 2nd quarter in 2010.
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Emergency Department |
88% |
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The Birthplace |
85% |
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Physical Therapy |
85% |
Quality (quarterly results)
Ending the 2010 1st quarter, CPH is above the 90th percentile on 15 of 20 National Indicators of Quality.
People (quarterly results)
Ending the 2010 2nd quarter, CPH employs 841 staff. The 2nd quarter actual turnover rate was 2.01%*.
*These figures do not include turnover customarily deemed avoidable (for example, an employee leaving due to spouse relocation).
Safety (yearly results)
The 2009 data confirms that 45% of the questions from the CPH Patient Safety Culture Survey exceed the National average.
Finance (2010 audited data will be available May 2011)
Ending the 2009 year, the Hospital produced a net revenue gain of $3,020,590, including non-operating revenue.
Growth (2010 audited data will be available May 2011)
Ending the 2009 year, total discharges increased by 3.6% and outpatient registrations grew by 7.7%.
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