Canton-Potsdam Hospital provides comprehensive acute medical-surgical care and emergency care, and has widely recognized programs in chemical dependency treatment, cardiac care, obstetrics, and physical rehabilitation services. The Hospital operates the Warner Cancer Treatment Center. With the main Hospital campus in Potsdam, the Hospital also provides services in Brasher, Canton, Norfolk, and Richville.

Click here to view our 2009 Community Service Plan

THE MEDICAL STAFF

The medical staff of sixty physicians includes specialists in twenty-four areas, including ten surgical specialties.

In total, there are more than 175,000 patient visits annually to the numerous Hospital service locations.

The Hospital is extremely well equipped, and offers a wide array of services. Examples include a modern intensive care/cardiac care unit, nuclear medicine, ultra-sound, cardiac testing, 64-slice CT scanner, 1.5 Tesla, high-field open bore MRI, lithotripsy, Positron Emmission Tomography (PET) imaging and MRI Assisted Vacuum Biopsy.

Mission Statement

Canton-Potsdam Hospital is a voluntary, private, not-for-profit, general, acute-care community healthcare organization.  We provide health care to the people of St. Lawrence County, and to areas beyond for specialty services. We work cooperatively to provide or coordinate access to quality health care and to optimize the health of our customers.

Vision
We are committed to continuous improvements that: Meet the needs and expectations of our customers; provide or coordinate access to care; develop our skills and talents; provide the human resources, facilities, and equipment we need to serve our customers. We work effectively with others to improve the region’s health care systems.

Service Excellence
As part of our mission, we have a commitment to service excellence. We use an external customer service survey firm (Press-Ganey Associates) to measure the service we are providing to our patients and their families. We measure ourselves against national benchmarks for service excellence.

All unit supervisors track survey results on a weekly, monthly, and quarterly basis and make adjustments accordingly. We take the results seriously: five service excellence teams made up of employees from across the organization are empowered to assist unit supervisors to improve service based on customer feedback. It is our goal to reach the 90th percentile for patient satisfaction nationwide.

Standards of Behavior
All Canton-Potsdam Hospital employees, physicians, and Board members agree to abide by our Standards of Behavior as a condition of affiliation with our Hospital. The Standards are incorporated into everything we do:

Sense of Ownership/Accountability
As a representative of Canton-Potsdam Hospital, we are dedicated and loyal to its Mission and Vision and all it encompasses. We realize that our work is a reflection of who we are as people and professionals and we are proud of our image within the community. We strive daily to make CPH a better place for our patients to receive care, our employees to work, and our physicians to practice. We are Canton-Potsdam Hospital.

Waiting/Responsiveness
We realize time is very valuable. We strive to provide everyone with prompt service. We are committed to meet or exceed their expectations.

Appearance
We are proud of our personal appearance as well as the appearance of our facility. Our appearance reflects our respect for and willingness to serve our patients and customers. We are conveying an image of professionalism.

Attitude/Courtesy
We are committed to providing the highest quality of service and striving to exceed our customers’ expectations. Our customers will be treated with the utmost respect at all times. Our patients are the reason we are here. Positive attitudes are contagious.

Privacy/Confidentiality
We work together to ensure everyone’s right to privacy and confidentiality. We maintain a secure and trusting environment at all times. We are respectful of everyone’s privacy.

Safety Awareness
It is our responsibility to be knowledgeable and prepared to respond to emergency situations as they arise. We are responsible to maintain a safe and accident-free environment. We are thinking and working safe.

Etiquette
Good communication is a key component of positive customer service. We are committed to making a favorable first impression. We are communicating respectfully, clearly, and effectively.

Commitment to Our Patients
As representatives of Canton-Potsdam Hospital, we are linked to one another with a common purpose of doing worthwhile work and making a difference. Regardless of our role within the organization, we work as a team. We say “yes” more than “no” and “we” more than “I.” We are holding each other accountable in a respectful manner to demonstrate our commitments to one another.