WHO WE ARE
Canton-Potsdam Hospital provides comprehensive acute medical-surgical care and emergency care, and has widely recognized programs in chemical dependency treatment, cardiac care, obstetrics, imaging, and physical rehabilitation services. The Hospital operates the Center for Cancer Care. With the main Hospital campus in Potsdam, the Hospital also provides services in Brasher Falls, Canton, and Norfolk.
The medical staff includes providers experienced in the fields of family and internal medicine and others who specialize in cardiology, gastroenterology, general surgery, hepatology, hematology, medical oncology, neurosurgery, obstetrics and gynecology, ophthalmology, oral surgery, orthopedic surgery and sports medicine, pain medicine, pediatrics, psychiatry, pulmonology, radiation oncology, and urology.
The Hospital is extremely well equipped, and offers a wide array of state-of-the-art equipment and services. Some examples include a modern intenstive care/cardiac care unit, nuclear medicine, ultrasound, cardiac testing, low-dose CT scanning, 1.5 Tesla, high-field open bore MRI, lithotripsy, Positron Emission Tomogrophy (PET) imaging and MRI Assisted Vacuum Biopsy.
2013 Community Service Plan
2013 Community Health Needs Assessment--CHNA
To provide skilled, compassionate, cost-effective care that promotes wellness and meets community needs.
We are committed to continuous improvements that: Meet the needs and expectations of our customers; provide or coordinate access to care; develop our skills and talents; provide the human resources, facilities, and equipment we need to serve our customers. We work effectively with others to improve the region's health care systems.
Integrity-Guiding our actions by ethical commitments
Respect-Recognizing and responding to the value of others
Compassion-Providing excellent care with kindness
Professional-Acting with mature insight, sound judgment and high standards
Excellence-Commitment to quality, innovation and continuous improvement
As part of our mission, we have a committment to service excellence. We use an external customer service survey firm (Press-Ganey Associates) to measure the service we are providing to our patients and their families. We measure ourselves against national benchmarks for service excellence.
All unit supervisors track survey results on a weekly, monthly, and quarterly basis and make adjustments accordingly. We take the results seriously: five service excellence teams made up of employees from across the organization are empowered to assist unit supervisors to improve service based on customer feedback. It is our goal to exceed the 90th percentile for patient satisfaction nationwide.
BOARD OF DIRECTORS
The Board is comprised of 19 volunteers:
Judy Chase (Secretary)
Judy Chittenden (Vice Chair)
Mark Cornett (2nd Vice Chair)
Margaret Madden (Chair)
Kathryn Mullaney (Treasurer)
Michael Tulloch, M.D.