About Us

WHO WE ARE
Canton-Potsdam Hospital provides comprehensive acute medical-surgical care and emergency care, and has widely recognized programs in chemical dependency treatment, cardiac care, obstetrics, imaging, and physical rehabilitation services. The Hospital operates the Center for Cancer Care. With the main Hospital campus in Potsdam, the Hospital also provides services in Brasher Falls, Canton, and Norfolk.

The medical staff includes providers experienced in the fields of family and internal medicine and others who specialize in cardiology, gastroenterology, general surgery, hepatology, hematology, medical oncology, neurosurgery, obstetrics and gynecology, ophthalmology, oral surgery, orthopedic surgery and sports medicine, pain medicine, pediatrics, psychiatry, pulmonology, radiation oncology, and urology.

The Hospital is extremely well equipped, and offers a wide array of state-of-the-art equipment and services. Some examples include a modern intenstive care/cardiac care unit, nuclear medicine, ultrasound, cardiac testing, low-dose CT scanning, 1.5 Tesla, high-field open bore MRI, lithotripsy, Positron Emission Tomogrophy (PET) imaging and MRI Assisted Vacuum Biopsy.

2013 Community Service Plan

2013 Community Health Needs Assessment--CHNA

MISSION
To provide skilled, compassionate, cost-effective care that promotes wellness and meets community needs.

VISION
We are committed to continuous improvements that:  Meet the needs and expectations of our customers; provide or coordinate access to care; develop our skills and talents; provide the human resources, facilities, and equipment we need to serve our customers. We work effectively with others to improve the region's health care systems.

VALUES
Integrity-Guiding our actions by ethical commitments
Respect-Recognizing and responding to the value of others
Compassion-Providing excellent care with kindness
Professional-Acting with mature insight, sound judgment and high standards
Excellence-Commitment to quality, innovation and continuous improvement
 

SERVICE EXCELLENCE
As part of our mission, we have a committment to service excellence. We use an external customer service survey firm (Press-Ganey Associates) to measure the service we are providing to our patients and their families. We measure ourselves against national benchmarks for service excellence.

All unit supervisors track survey results on a weekly, monthly, and quarterly basis and make adjustments accordingly. We take the results seriously:  five service excellence teams made up of employees from across the organization are empowered to assist unit supervisors to improve service based on customer feedback. It is our goal to exceed the 90th percentile for patient satisfaction nationwide.

BOARD OF DIRECTORS
The Board is comprised of 19 volunteers:

Ronald Berry
Judy Chase (Secretary)
Judy Chittenden (Vice Chair)
Paul Cole
Mark Cornett (2nd Vice Chair)
Donald Dangremond
Brian Gardam
Michael Griffin
John Kaplan
Margaret Madden (Chair)
Laurie Maki
Paul McGrath
Ed Mucenski
Kathryn Mullaney (Treasurer)
June Peoples
JoAnne Scott
James Theodore
Spencer Thew
Michael Tulloch, M.D. 

Emeritus Members:
Charles Goolden
David Patterson
William Solomon

 

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Call us toll-free at 1-800-227-1074.  A friendly, knowledgeable customer service representative will find the right time for your test or procedure. Representatives are available to take your call Monday through Friday, 8 a.m. - 5 p.m.

For medical office appointments, use the "Find a Provider" search at left.

Hospital Directory and Phone Numbers


For more information, please call us at

315-265-3300

Find a Provider

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